Cancellation Information

Right of Cancellation

You have the right to withdraw from the contract within a period of fourteen days without being required to state any reasons. The deadline for cancellation is fourteen days beginning from the day on which you or a third party specified by you who is not the deliverer has taken possession of the last consignment or last piece of the shipment.

To exercise your right of cancellation, you must send us (Wolfgang Steiner - Juwelier Steiner, Andrä-Kranzgasse 1 / Oberer Hauptplatz, 9900 Lienz, office@steiner-juwelier.at, Telefon: +43 4852 69069) a notice in written form (e.g. a letter sent by regular mail, fax or e-mail) clearly stating your decision to cancel the contract. You may use the cancellation form below but it is not required to use this specimen form.

To meet the cancellation deadline, it suffices to send the notification of the exercise of your right of cancellation to us before the deadline has elapsed.

Consequences of the Cancellation

n case you cancel the contract, we will refund all payments we have received from you including the shipping costs (with the exception of the additional costs that were incurred because you have chosen another type of delivery than the least costly standard type of delivery offered by us) without delay and at the latest within fourteen days, this period beginning from the day on which we receive your notification of your cancellation from the relevant contract. For repayment we use the same payment method you have used for the initial transaction unless otherwise expressly agreed upon. No fees will be charged because of this repayment. We are allowed to refuse repayment until you have returned the products or until you have proven that you have sent the products back, whichever is the earlier.

You must return or send the goods back without delay and at the latest within fourteen days, this period beginning from the day on which we receive your notification of your cancellation of the relevant contract. This deadline is met if you send the goods back before expiry of these fourteen days. The direct costs of returning the goods must not be borne by you. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the quality, nature and functioning of the goods.

There shall be no right of cancellation regarding the following contracts:
Contracts for the supply of goods, which are not ready-made and for which production the customer has made an individual choice or specification or which are clearly tailored to the particular personal needs of the customer.

 

Cancellation Form

(If you wish to cancel a contract, please complete this form and mail it to us.)

 
To be sent to: Wolfgang Steiner - Juwelier Steiner, Andrä-Kranzgasse 1 / Oberer Hauptplatz, 9900 Lienz, office@steiner-juwelier.at

 
– I/we (*) hereby cancel the concluded contract regarding the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if sending a letter on paper)

– Date

 
(*) Please delete as applicable.